Frequently Asked Questions

Everything you need to know about your luxury jewelry purchase.

How do I know the jewelry is authentic?

All our gold jewelry is BIS hallmarked, and all diamond jewelry comes with internationally recognized certifications from labs like IGI, GIA, or SGL to ensure the highest standards of purity and quality.

What is your return and exchange policy?

We offer a 14-day return policy for online purchases, provided the item is in its original condition with all tags and certificates intact. We also provide a lifetime buyback and exchange policy at prevailing market rates.

Is my shipment insured during transit?

Yes, every order from PNG Jewellers is fully insured during transit until it reaches your doorstep. We partner with specialized logistics providers to ensure your precious cargo is handled securely.

Can I customize a piece of jewelry?

Absolutely. We offer bespoke design services where you can work with our master craftsmen to create a unique piece. Please contact our customer support team to begin your customization journey.

Do you offer international shipping?

Yes, we ship to several countries globally. Shipping costs and delivery timelines vary by location and are calculated at checkout. Please note that custom duties may apply depending on your country's regulations.

How can I find my correct ring size?

We provide a comprehensive Ring Size Guide on our website to help you measure at home. If you are still unsure, you can visit any of our retail stores for a professional measurement.