Returns & Exchanges

At PNG Jewellers, we ensure your satisfaction with a seamless 15-day return and exchange policy for all unworn fashion jewelry items. We are committed to providing a transparent process to help you find the perfect piece for your collection.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Secure Packaging

  Place the jewelry in its original brand box along with the authenticity certificate and invoice to ensure the return is accepted.

• 3.
  Quality Inspection

  Once your package reaches our facility, our gemologists will conduct a thorough quality check to verify the condition of the item.

• 4.
  Refund Processing

  After successful verification, your refund will be processed to your original payment method or issued as store credit within 7-10 business days.